SM
Sphiwe M
1 reviews | Active since Oct 2021
28 Sept 2025, 08:58
Waiting for refund since march 2025
I have been awaiting my refund since march. They asked for my bank statements since march which was invading my privacy and I gave them. After that they didnt process my refund. I am afraid due to inflation my money is losing value daily
Helpful (0)
Replies (2)0
Replies (2)SM
Sphiwe M's updateReviewer Update
28 Sept 2025, 15:56Please go through the whole message thread we have had this conversation before
SM
Sphiwe M's update28 Sept 2025, 15:56
Reviewer Update
Please go through the whole message thread we have had this conversation before
SM
Sphiwe M's updateReviewer Update
01 Oct 2025, 08:59 Makro keeps on saying they refunded me on social media yet in emails they admit that they havent refunded me. I sent them all my bank statements from my two accounts from March until August but still they refuse to refund meCustomer Contact Centre - Customer Care <***> | Tue, Aug 5, 10:11 AM | |
to me
Dear Valued Customer, We would like to offer our sincerest apologies on the delay in resolving you matter. Our finance team is still working on getting the matter resolved. At the moment we are still waiting for them to provide us with feedback, we promise to get back to you as soon as they have provided us with feedback. Again we are really sorry about the inconvenience caused by the delay in your refund. Kind regards, The Makro Team,
to me
Dear Valued Customer, We would like to offer our sincerest apologies on the delay in resolving you matter. Our finance team is still working on getting the matter resolved. At the moment we are still waiting for them to provide us with feedback, we promise to get back to you as soon as they have provided us with feedback. Again we are really sorry about the inconvenience caused by the delay in your refund. Kind regards, The Makro Team,
SM
Sphiwe M's update01 Oct 2025, 08:59
Reviewer Update
Makro keeps on saying they refunded me on social media yet in emails they admit that they havent refunded me. I sent them all my bank statements from my two accounts from March until August but still they refuse to refund meCustomer Contact Centre - Customer Care <***> | Tue, Aug 5, 10:11 AM | |
to me
Dear Valued Customer, We would like to offer our sincerest apologies on the delay in resolving you matter. Our finance team is still working on getting the matter resolved. At the moment we are still waiting for them to provide us with feedback, we promise to get back to you as soon as they have provided us with feedback. Again we are really sorry about the inconvenience caused by the delay in your refund. Kind regards, The Makro Team,
to me
Dear Valued Customer, We would like to offer our sincerest apologies on the delay in resolving you matter. Our finance team is still working on getting the matter resolved. At the moment we are still waiting for them to provide us with feedback, we promise to get back to you as soon as they have provided us with feedback. Again we are really sorry about the inconvenience caused by the delay in your refund. Kind regards, The Makro Team,