Waiting for refund just after receiving a refund on another non-supp**** order a year later

I do not know where to begin with Makro, but their online shopping service as well as communication service is useless. Each time I place an order with Makro, they either short deliver & lose the balance of the items of the order or just do not have stock which they can supply on time or at all. Then have to wait upto 1 whole year for a refund. The first order I placed over a year ago, they managed to deliver 2 out of about 8 items ordered. Every time Makro requested their courier to collect the other 6 items from their store for delivery, the Courier company said that Makro, each time said the items were not ready for collection. After several back & forth for weeks trying to find out when I can expect my order, I eventually asked them to cancel & refund me. It took hundreds of eMails, calls & twitter messaging to finally receive a refund, one whole year later to the day the order was placed. I then placed another order recently for 3 items. 1 item was delivered about 5 days later. 5 days after placing the order, I was told their supplier does not have stock of 1 of the items I ordered & had to be cancelled. I had to wait for a week for refund so that I can purchase the item from another supplier. As for the 3rd item I was told that there was about a 1 month delay getting from their supplier & asked if I wanted to wait or cancel for a refund. I said I would wait. After that month wait, I received yet another eMail that it was still delayed by about another 2 weeks, which I agreed to wait. After waiting for those additional 2 weeks, again received an eMail that it will be delayed another 3 weeks. This is the point I told them to rather cancel my order & refund me. I eMailed them several times to find out where my refund is. I even visited their online service department in the store & spend nearly an hour there trying to sort out my refund. Over a month later my eMails are being ignored & I still have not received my refund. I place the order on 15-06-2023, it is now 2 and a half months later. Makro is useless with their online shopping experience & service. 1. DO NOT SELL SOMETHING YOU CANNOT SUPPLY 2. ANSWERS YOUR EMAILS (I eMailed both *** & ***) 3. REFUND CUSTOMERS IF YOU CANNOT SUPPLY & HAVE TO CANCEL THE ORDER