YG
Yvette G
1 reviews | Active since Nov 2021
26 Dec 2021, 19:51
Waiting for refund for two months
Makro I have been waiting for a refund for a purchase dated 4th November 2021. Online status says it is complete, I have called your support Centre numerous times , each agent I speak to cannot even explain why it has not been processed but just that it hasn’t been. I was told numerous times that the matter has been escalated and someone will contact me within the week . Almost two months gone by , please advise on the way forward as I have sent a number of emails as well escalating the matter, strangely the ticket is resolved with no one contacting me at all . This matter have gravely affected my finances and I find no assistance from your customer care agents at all ! Very disappointing
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Yvette G's updateReviewer Update
03 Jan 2022, 10:35Good Day ,I have taken the time to go through my banking records . Please provide me with an email address where I can send my relevant banking statements for the period of November as previously stated, I HAVE NOT RECEIVED ANY REFUND FROM MAKRO AT ALL! Not on the 4th of November , Not in the 9th of November !! I just haven’t received anything at all !!! This is the problem that I am experiencing with the customer support at Makro!!! Emails are not responded to !!!! I call in , all I am told is that it has been processed , the last person I spoke to CLEARLY CONFIRMED that the refund had not taken place for some reason she as the employee could not explain ! All I am told is that the refund has been processed , nothing has Been received on my end , that’s why I previously said that I am getting very vague answers from your team ! I have asked thousands of times where to send my bank statements so that Makro can clearly see that my refund has not been processed and I am honestly getting sick and tired of calling your call Centre ! Sending emails that nobody seems to understand !!!! The last person spoke to clearly said that after checking the log or whatever , that the refund was not processed !!!!! So what do you expect me to do as a Makro customer? Is it fair for me to continue begging for help and customer support ? My next best bet to resolving This issue is physically going into a Makro store which is completely unfair to me and a waste of my resources.
I urge you to actually investigate the matter then you will see that this refund was never processed even though your flawed system says it has been !!!!!!!!
Awaiting your response
I urge you to actually investigate the matter then you will see that this refund was never processed even though your flawed system says it has been !!!!!!!!
Awaiting your response
YG
Yvette G's update03 Jan 2022, 10:35
Reviewer Update
Good Day ,I have taken the time to go through my banking records . Please provide me with an email address where I can send my relevant banking statements for the period of November as previously stated, I HAVE NOT RECEIVED ANY REFUND FROM MAKRO AT ALL! Not on the 4th of November , Not in the 9th of November !! I just haven’t received anything at all !!! This is the problem that I am experiencing with the customer support at Makro!!! Emails are not responded to !!!! I call in , all I am told is that it has been processed , the last person I spoke to CLEARLY CONFIRMED that the refund had not taken place for some reason she as the employee could not explain ! All I am told is that the refund has been processed , nothing has Been received on my end , that’s why I previously said that I am getting very vague answers from your team ! I have asked thousands of times where to send my bank statements so that Makro can clearly see that my refund has not been processed and I am honestly getting sick and tired of calling your call Centre ! Sending emails that nobody seems to understand !!!! The last person spoke to clearly said that after checking the log or whatever , that the refund was not processed !!!!! So what do you expect me to do as a Makro customer? Is it fair for me to continue begging for help and customer support ? My next best bet to resolving This issue is physically going into a Makro store which is completely unfair to me and a waste of my resources.
I urge you to actually investigate the matter then you will see that this refund was never processed even though your flawed system says it has been !!!!!!!!
Awaiting your response
I urge you to actually investigate the matter then you will see that this refund was never processed even though your flawed system says it has been !!!!!!!!
Awaiting your response