Waiting for refund for 3 months

I placed an order online in August via Payflex and cancelled it the same day as I found the same items much cheaper at another store. My order was successfully cancelled. My Payflex account was refunded R1599 on the 7 August 2023 for one item and not the other. Since then I have been fighting with Makro I have send dozens of emails and and have spent hours on the phone! I have spent more money on airtime then the cost of this product!! Makro team are so *********** I deal with a new person everytime and everytime I get the same reply.. they will send for further investigation!!!! Utter *******. I will never make another purchase at Makro they are pathetic!!!

Yesterday they tell me I was reimbursed the second amount on the 29th of August,,, where??? So after all my calls and emails why am I only being told this now? I’m waiting for proof of payment , I’ve received nothing by empty promises of call backs!

Imagine 3 months later and I’m waiting for a refund Makro accounts department you should be ashamed !