Waiting for Refund

I bought an item on Makro Online with my credit card, the payment failed so I resubmitted the payment only to find that the payment was deducted twice from my account.

I then reported it to Makro the very next day seeing as it was on a Sunday. Back an forth since the 14th of February 2022. Contact my Bank, guess what my bank informed me this needs to be logged by the Merchant - Makro!

They take days to respond to any of my communication and I even sent my bank statement as proof.

This will be my final purchase from them, I would rather support Takelot who gives you a refund even before the item is returned.

Absolutely ridiculous!