LJ
Lizanne J

1 reviews | Active since Aug 2012

02 Oct 2019, 06:05

Waiting for Makro refund

Subsequent to the kettle I ordered online in July - which was not as per the adverti*****t - after many calls etc that was eventually collected from me by a courier. It is October now and I am still waiting for my refund. I have called the call centre a few times and was always told it was with finance and they were waiting for finance to authorise the payment. Can someone at Makro kindly follow up on this so that this ordeal can come to an end? Reference number appears below to enable the follow up.

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Replies (1)
Makro
Makro's reply02 Oct 2019, 13:05
Official
Good day Lizanne,

Thank you for bringing this matter to our attention.

Kindly accept our sincerest apologies for the customer service you have received in this regard and for the inconvenience this has caused you. We will follow up with the necessary Online Finance management and revert with feedback as soon as it is received.

Kind Regards,
Makro Hellopeter Team

Best regards,