MM
Mario M
1 reviews | Active since Nov 2016
13 Mar 2018, 08:20
Waiting for feedback
We bought a Defy fridge from Makro on 1 October 2017. On 11 October the handle of the water dispenser broke. It took about a month for Makro and Defy to sort this out, and Makro replaced the fridge. On 18 February the handle of the water dispenser broke again. I have reported this to Makro, and they said they will get Defy to contact me. Nobody has contacted me, not Defy or Makro. I was happy that the fridge got replaced the previous time, but since this has now happened again, I believe that this is a defect on the fridge. We do not use the water dispenser a lot, and the handle on both fridges was very stiff. I am now waiting for Makro to let me know what is going on, as they have not contacted me, nor has Defy. At this stage I rather want my money back, in order to buy another brand.
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Replies (4)
Makro's replyOfficial
14 Mar 2018, 09:26Thank you for your complaint . For further assistance .Please provide us with the following details.
Your contact details
Makro card number
Which Branch is responsible for your complaint
Regards
Mbali Makhanya
Best regards,
Makro's reply14 Mar 2018, 09:26
Official
Thank you for your complaint . For further assistance .Please provide us with the following details.
Your contact details
Makro card number
Which Branch is responsible for your complaint
Regards
Mbali Makhanya
Best regards,
MM
Mario M's updateReviewer Update
14 Mar 2018, 09:40Hi
You can contact me on ***.
My Makro Card number is ***6.
I bought the fridge at Makro Cape Gate.
MM
Mario M's update14 Mar 2018, 09:40
Reviewer Update
Hi
You can contact me on ***.
My Makro Card number is ***6.
I bought the fridge at Makro Cape Gate.
Makro's replyOfficial
15 Mar 2018, 10:47Your issue has been escalated to the correct department they will be in-contact with you soon.
Regards
Mbali Makhanya
Best regards,
Makro's reply15 Mar 2018, 10:47
Official
Your issue has been escalated to the correct department they will be in-contact with you soon.
Regards
Mbali Makhanya
Best regards,
MM
Mario M's updateReviewer Update
22 Mar 2018, 09:34I just want to thank Makro & Defy for assisting me with the issue I had on my fridge. The technician from Defy contacted me, made an arrangement and came out on Saturday. He fixed the water dispenser and it is now as good as new!
MM
Mario M's update22 Mar 2018, 09:34
Reviewer Update
I just want to thank Makro & Defy for assisting me with the issue I had on my fridge. The technician from Defy contacted me, made an arrangement and came out on Saturday. He fixed the water dispenser and it is now as good as new!