Waiting for (delivery/or information on delivery) for 4 months and counting.

As a new young professional, I decided to move out of my parents house, I started doing online shopping on Makro. Spent at least about 15k from black Friday all the way to February 2019, purchasing stuff like a fridge, washing machine, plates and smaller things to make my home comfortable. At first I was happy with their service, a bit of a delay here and there, but it was Black Friday then straight to the festive period so it was expected and they were in constant communication. Then some time early this year they had a website upgrade, I had just placed an order at the time, ....their website stopped showing me my recent purchases, however I wasn't bothered I still had those order confirmation emails. My last order finally arrived and two of the products I had ordered where missing and I was informed by the delivery guy that one of the items was cancelled because it was out of stock. I got a refund for the cancelled item and since then the second product has not been delivered, I have sent emails, some I got a response, tried to explain to them i was missing a product from last order and up to now, I still have not received or been told what happened to my order. My emails never get to the right person. I had been planning on filling my home with makro products but after that one missing product costing a meer R100 and poor communication from makro customer service team. I jumped boat real quick Im not gonna spent anymore money on them until they do right by me. MAK **********