Waiting for a refund for 11months. Damaged products.

We were sold a damaged washing machine on the 6 December 2022 at the woodmead Makro. For R5999. We returned it within the week. We were told it's December and that the refund will be processed in January only. When we went back in January to check, we were told the lady manager had quit and committed crimes, so to wait a bit longer to get their documents sorted out. Several visits and months later, with excuses ranging from manager is sick or in meetings or not here, etc. Almost a year later, and makro has not refunded us our money. The staff are ***********, and never have answers, other than to provide the same email addresses to send more requests. The managers are never available and the customer service agents are of not help. This kind of day light ******* and theft should not be allowed, let alone by such a big company. It's almost a year since the refund was supposed to be processed.