Waiting for a refund....

I ordered a fridge on 25 July and cancelled the order the following morning. As per the website refunds take up to 10 days. It is now 6 September and I still have not received my refund. I have been e-mailing and Facebook messaging Makro but to no avail. All I get is "we have escalated your query". The customer care apparently does not exist.

I regret this attempted purchase so much.

The service is so disappointing.