CL
Claudia L
1 reviews | Active since Feb 2010
29 Jun 2020, 16:21
WAITING FOR 1 MONTH on my R12000 REFUND - *******!! *****!!! WORST COMPANY AND SERVICE! NO CUSTOMER CARE AT ALL
I had to return a HUGE treadmill by myself because the left me stranded with it for over 3 weeks! Then I am supposed to get refunded with 7 - 10 days and they have STILL not refunded me. After receiving a email last week I get told I will be refunded AGAIN in 7-10 days... MAKRO ARE *******!! They are using my money and keeping it for interest. I am DISGUSTED!!! Empty emails and lies!! Its been over a month and I am still R12000 short. I can not believe what kind of rotten management is working there...
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Replies (2)CL
Claudia L's updateReviewer Update
01 Jul 2020, 12:34I am still waiting - I can not believe I am short R12000 for such a long time. And all they do is send me the same automated message. Can someone please help me? How do I go about laying a case against them? I am so hurt, stressed and frustrated by this.
CL
Claudia L's update01 Jul 2020, 12:34
Reviewer Update
I am still waiting - I can not believe I am short R12000 for such a long time. And all they do is send me the same automated message. Can someone please help me? How do I go about laying a case against them? I am so hurt, stressed and frustrated by this.
Makro's replyOfficial
06 Jul 2020, 08:43Good day Claudia,
Trust you are well.
Thank you for reaching out to us on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us. Kindly note that we have sent your complaint through to senior management and we received confirmation that your refund has been processed.
Communication has been sent to you regarding the refund and if you have any further questions, please do not hesitate to respond on that mail.
Once again, we do apologize for the inconvenience caused throughout your online journey with us.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team
Trust you are well.
Thank you for reaching out to us on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us. Kindly note that we have sent your complaint through to senior management and we received confirmation that your refund has been processed.
Communication has been sent to you regarding the refund and if you have any further questions, please do not hesitate to respond on that mail.
Once again, we do apologize for the inconvenience caused throughout your online journey with us.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team
Makro's reply06 Jul 2020, 08:43
Official
Good day Claudia,
Trust you are well.
Thank you for reaching out to us on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us. Kindly note that we have sent your complaint through to senior management and we received confirmation that your refund has been processed.
Communication has been sent to you regarding the refund and if you have any further questions, please do not hesitate to respond on that mail.
Once again, we do apologize for the inconvenience caused throughout your online journey with us.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team
Trust you are well.
Thank you for reaching out to us on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us. Kindly note that we have sent your complaint through to senior management and we received confirmation that your refund has been processed.
Communication has been sent to you regarding the refund and if you have any further questions, please do not hesitate to respond on that mail.
Once again, we do apologize for the inconvenience caused throughout your online journey with us.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team