JW
Justyna W
1 reviews | Active since Jun 2014
11 Mar 2025, 12:16
Waiting 4 months for refund!!!!
Good day,
I am writing regarding my order #MAK***, which I placed in November 2024.
The table and umbrella stand were never delivered, and I was supposed to receive a refund, but to date, nothing has been processed.
I also logged a return for the chairs, as they started rusting, yet no pickup has been arranged, and I have not received a refund. I have been trying to resolve this issue since November last year!
Daphne Gamane from support previously told me it was resolved, but it clearly has not been, and despite my multiple follow-ups.
This is absolutely unacceptable. Please process my refund immediately.
(A very unhappy customer)
Helpful (0)
Replies (5)0
Replies (5)JW
Justyna W's updateReviewer Update
13 Mar 2025, 14:47Good day. Thank you for your reply. No, I have not received any refunds. I have checked all my banking again. Please can you refund me for the Table, umbrella stand & chairs urgently. Please arrange for collection of the chairs. Thank you very much.
JW
Justyna W's update13 Mar 2025, 14:47
Reviewer Update
Good day. Thank you for your reply. No, I have not received any refunds. I have checked all my banking again. Please can you refund me for the Table, umbrella stand & chairs urgently. Please arrange for collection of the chairs. Thank you very much.
JW
Justyna W's updateReviewer Update
02 Apr 2025, 09:03Good day.
Please note that I still have not received the refund for the table and umbrella stand. I can email you my statements. Additionally, I logged a return in February already for the collection and refund of the chairs. Please provide an email address so I can show you the proof on my end. Thank you.
Please note that I still have not received the refund for the table and umbrella stand. I can email you my statements. Additionally, I logged a return in February already for the collection and refund of the chairs. Please provide an email address so I can show you the proof on my end. Thank you.
JW
Justyna W's update02 Apr 2025, 09:03
Reviewer Update
Good day.
Please note that I still have not received the refund for the table and umbrella stand. I can email you my statements. Additionally, I logged a return in February already for the collection and refund of the chairs. Please provide an email address so I can show you the proof on my end. Thank you.
Please note that I still have not received the refund for the table and umbrella stand. I can email you my statements. Additionally, I logged a return in February already for the collection and refund of the chairs. Please provide an email address so I can show you the proof on my end. Thank you.
JW
Justyna W's updateReviewer Update
02 Apr 2025, 11:15I also sent my proof of bank account to someone from Makro who called me. Still nothing.
JW
Justyna W's update02 Apr 2025, 11:15
Reviewer Update
I also sent my proof of bank account to someone from Makro who called me. Still nothing.
JW
Justyna W's updateReviewer Update
14 Apr 2025, 11:14Hello. I am now waiting 5 months for my money to be returned. I have responded to your email. I have sent through proof of bank statements that there has been no refund. I have provided proof that I did process the refund. I have provided proof of account. Please can you treat this as a priority?
JW
Justyna W's update14 Apr 2025, 11:14
Reviewer Update
Hello. I am now waiting 5 months for my money to be returned. I have responded to your email. I have sent through proof of bank statements that there has been no refund. I have provided proof that I did process the refund. I have provided proof of account. Please can you treat this as a priority?
JW
Justyna W's updateReviewer Update
15 Apr 2025, 08:25Good morning.
Thank you the refund for the table & umbrella stand has been refunded & is reflected in my account.
Can you please arrange for the collection of the 6 chairs and process the refund? I have already logged a refund request online on my Makro account.
Kind regards.
Thank you the refund for the table & umbrella stand has been refunded & is reflected in my account.
Can you please arrange for the collection of the 6 chairs and process the refund? I have already logged a refund request online on my Makro account.
Kind regards.
JW
Justyna W's update15 Apr 2025, 08:25
Reviewer Update
Good morning.
Thank you the refund for the table & umbrella stand has been refunded & is reflected in my account.
Can you please arrange for the collection of the 6 chairs and process the refund? I have already logged a refund request online on my Makro account.
Kind regards.
Thank you the refund for the table & umbrella stand has been refunded & is reflected in my account.
Can you please arrange for the collection of the 6 chairs and process the refund? I have already logged a refund request online on my Makro account.
Kind regards.