1 reviews | Active since Jan 2020
Vwey bad service from Makro's on-line order
From Makri, I ordered and paid a Ryobi 7.5Kw generator on 22 November, using their on-line option. On 27 November I received notification that the order was packed and handed to a courier. When the delivery had not been received by 06 December, I queried the non delivery by email. I received a reply from Makro saying the matter would be "escalated". On 09 December I received an email from Makro saying that the order had been cancelled, as it was "stale". Since then I have ben trying to contact Makro by phone, which the do not answer, email, to which they do not reply, Whatsapp, to which they do not reply, their web site Contact Us, to which they do not reply. They have not refunded our R10,000 for the generator.
Be warned - be cautious when ordering on-line goods from Makro. Keith Young
Today is the 20th of December and I still have had no news from Makro regarding the whereabouts of my generator or my R10,000.
The Hellopeter reply received from them appears to be a standard letter sent out to anybody complaining about non-delivery of ordered items. This message, promising "concrete feedback" was sent on the 16th December, but no follow up by either phone or e-mail has been received.
On the 15th December, my wife managed to get through to Makro telephonically and she was promised that the matter would be put on her supervisor's desk and the we would receive a phone call or e-mail the next morning. We are still waiting!
This is a final warning to Makro to deliver our ordered generator, or repay our R10,000 within the next 72 hours, failing which, this matter will be handed over to our lawyers for further action.
Keith Young
Today is the 20th of December and I still have had no news from Makro regarding the whereabouts of my generator or my R10,000.
The Hellopeter reply received from them appears to be a standard letter sent out to anybody complaining about non-delivery of ordered items. This message, promising "concrete feedback" was sent on the 16th December, but no follow up by either phone or e-mail has been received.
On the 15th December, my wife managed to get through to Makro telephonically and she was promised that the matter would be put on her supervisor's desk and the we would receive a phone call or e-mail the next morning. We are still waiting!
This is a final warning to Makro to deliver our ordered generator, or repay our R10,000 within the next 72 hours, failing which, this matter will be handed over to our lawyers for further action.
Keith Young
Keith Young
Keith Young