VRY UNHAPPY CUSTOMER!

In a long time I have not been so unhappy with any service as I am with Makro Online. In the paste 3 Months I have placed 2 Orders.

Order 1: Found a product for a very competitive price, ordered 2, when the delivery should have been made to me, the order was cancelled without a reason. It seems like they marketed the product at the wrong price.

Order 2: I have placed an order for a product, when asking for the invoice as I want to changes the business details on the invoice, I was advised that I should wait until delivery is made, which is understandable. After the order was received, I asked them again per email, the only reply I got for days, was that they received my request. After NUMBEROUS replies and emails, now some representative state that invoice details cannot be changed and some state that they will get back to me.

After a LONG session on the phone with Makro, where they passed me between two support people asking the same questions (two people asking the same question?), when asking to speak to a manager, they were not able to put me through?

WHAT is going on Makro??

I still have no invoice with the needed details on it!