#VoetsekMakroDelivery

My Order number is MAK***

I am ok with there being delivery issues, however the service from Makro Woodmead is has been shocking and so so so poor

Not only have I had to call the store every single time when a pick-up exception was raised, when I think as the customer I should be informed of a change in the ETA in my delivery, When I have called, no one picks up at the online delivery department or I am made promises and they don’t follow through. If you follow my order on the wumdrop tracking you will see that when the delivery was reschedule for Friday the courier raised the exception that the items were not ready for collection. No one called me to inform me or arrange the reschedule, after I had to follow up on my own to get the reschedule booked for Friday . How was an item that was scheduled for delivery the Tuesday of that week not ready on Friday

Today on Sunday 11 September when delivery was finally made, it was not the full order, I am still missing the item of the cookware set.

I had to call Makro Woodmead AGAIN!!!! and no one can tell me why it was left behind.

I have request a refund for that item, but honestly this has been such a terrible experience and even though I know there won’t be any recourse, the level of service I experienced with this online order has really put me off purchasing via your online offering again and I cannot fathom how something as simple as ensuring an order is fulfilled to completion has been so challenging. I mean it was only two items

I am exhausted and as a customer I should not have had to fight so much to get items that I paid for. If I has hadn’t followed up with the store as many times as I did, today I would still be without my order and still it is only half of it.

Anyway sometimes I wish I was an influencer and could make #voetsekmakro trend, maybe then I would get a satisfactory response other than useless platitudes or a formal apology for the lack of service and **********ly customer expectation management

Kind Regards Kaylyn