AC
Allister C

1 reviews | Active since Sept 2012

14 Mar 2016, 11:11

Vodafon 3G power tablet purchased - no data access

On March the 4th, I purchased a Vodacom 3G power tab from Makro - Ottery, Cape Town. I was also given a promotional sim card with the tablet, and I was told that I would get 250MB of data for 24 months free - cell number for the sim card is - ***. The problem is that - it is now more than a week later and I still don't have data connectivity on this device despite calling the customer care line and confirming that the APN settings are correct, data connectivity is turned on - I even loaded R20 to purchase a 250MB bundle which was a loss - as I still got no connectivity. One would have thought the APN settings would allow connectivity even from a prepaid perspective - but unfortunately not. Right now I am been given the run-around as I called Makro's head office to complain - and then the Ottery store called me and asked if I could bring the device to them as it was just a settings issue which they would rectify. Unfortunately that was not the case when I went to Makro, as I got some explanation from the sales lady - that it is some \Firewall\" issue between Makro and Vodacom resulting in my device failing to get data connectivity."

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Replies (1)
Makro
Makro's reply14 Mar 2016, 11:31
Official
Hello AllisterChristi,


Thank you for alerting us on your complaint. Kindly be advised that we are in the process of handling your complaint and we will be in contact with you as soon as possible.

Your complaint ***


Regards
Mmule Moropa