VODACOM SMART MINI 7

TO DATE NO FURTHER RESPONSE

I received a phone call from Makro Silver Lakes my phone is under thecnical review. TWENTY DAYS TODAY!!!! i BOUGHT A CAT PHONE. I am running my own buisness and It is not acceptable to be without a phone for 20 Days. I want a refund the 2nd Phone was handed back to Makro in the specivied time for a refund.The Cell Phone floor manager cane to see me and complaint to me that he is not on the floor due to come and see me .I informed him that it is part of his Job to attend to customer complaints and refunds. I expect a refund bt the end of the week .They waiting for the supplier reply (Vodacom) See Vodacom reply to me not acceptable. Dear Michiel With reference to your Hellopeter posting. As per our discussion. Kindly be advised that the repair and refund matter must be discussed with Makro. Please also note that your device will have to be booked in for an assessment, at your closest Vodacom Repair Centre. The outcome will be based on the results of the assessment. We are unable to make a decision or form an opinion without the device assessment. It is not possible for Vodacom or the manufacturer to guarantee that the device would not malfunction, but we can assure you that our technicians would do their best to repair or replace your handset. Regards, Rudi-Jo Vodacom Consumer Website Team This e-mail is classified C2 - Vodacom Restricted - Information to be used inside Vodacom but it may be shared with authorised partners. “This e-mail is sent on the Terms and Conditions that can be accessed by Clicking on this link https://webmail.vodacom.co.za/tc/default.html "