Violation of consumer rights.

I am writing on behalf of my friend, Abigail Morris, who recently made a purchase through your mobile app on November 1, 2023. Unfortunately, she received an SMS stating that her order was in progress. Concerned about the delay, she contacted your customer service team and was informed that her order had been cancelled.

We were extremely disappointed to learn that no notification was sent to her regarding the cancellation. It is quite frustrating that she had to proactively reach out to your team to find out what was happening with her order. Moreover, she was informed that it would take 14 business days to receive her refund.

The product she purchased is of urgent importance, and now it needs to be put on hold due to your team's failure to notify her that the product is out of stock. We kindly request that a superior or manager contacts her as a matter of urgency to address this issue and process her refund immediately. Failure to do so will leave us with no choice but to escalate this matter further, as it appears that your company did not follow the correct guidelines, thereby violating her consumer rights.

We trust that you will rectify this situation promptly and ensure that such incidents do not occur in the future. We appreciate your attention to this matter and look forward to a swift resolution.