GP
Gladys P
1 reviews | Active since Oct 2023
04 Oct 2024, 20:49
Very very poor customer service
I placed an order online on Wednesday, they had system issues because the order was supposed to be placed at makro crown mines but instead it went to Roodepoort….I called in immediately I picked up the error to have it at-least moved to Crown mines for delivery….but that was not done…..I called in the second time to be told that someone will call me back. On Thursday morning I spoke to a lady that told me my order will be delivered on Friday….but that did not happen and no one is even updating me as to what is happening….I have been enjoying shopping online with makro but after the incompetence I don’t think they are worth working with anymore.
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Replies (2)GP
Gladys P's updateReviewer Update
07 Oct 2024, 18:29The service is just getting horrible by the day…I was called today that delivery will be made only to find that the driver Paul will return my items back to the store instead of delivering them to me. At this point I don’t even know what to do
GP
Gladys P's update07 Oct 2024, 18:29
Reviewer Update
The service is just getting horrible by the day…I was called today that delivery will be made only to find that the driver Paul will return my items back to the store instead of delivering them to me. At this point I don’t even know what to do
Makro's replyOfficial
06 Nov 2024, 15:34Hi Gladys, our sincerest apologies for the delayed response. Our team is working on this matter and following up, we will revert back and give you a call.
Makro's reply06 Nov 2024, 15:34
Official
Hi Gladys, our sincerest apologies for the delayed response. Our team is working on this matter and following up, we will revert back and give you a call.