Very very bad service, taking people's money

We have bought a pool from Makro, online....they took the Money R4799 out of my Husband's bank account, tried again to take it from my credit card.then the bank blocked my credit card, I spend a lot of money on airtime and time wasted to get this sorted...now Makro said they never received payment although I have the proof...I called ***....they told me to send an email and NO ONE IS GETTING BACK TO ME AT ALL. The reference number on my order and the one on their online payment is not the same....why???? Something is not right...R4800 is a lot to loose guys - think twice before purchasing anything from Makro online. It is very disappointing that a big company such as Makro can deliver such bad service... I myself will never EVER RECOMMEND THEM OR BUY FROM THEM ONLINE AGAIN.