very very bad

Good morning,

I’m writing this with a heavy heart, I placed and order, few minutes later I realized that I didn’t change my delivery address, I called your online support team and was told that unfortunately I can’t change the address , I was so surprised, an hour later I called again a gentleman said it is possible to change , I got so upset because the first consultant told me I can’t now I can, (SURELY TRAINING IS NEEDED ) I asked the guy to please cancel as I no longer working at that address ,

Saturday morning, I received and SMS stating that my shipment is out for delivery , I immediately called the courier lady Pulane /puleng to cancel this order , she acknowledged , she even put in a cancelation request for me ,

I called again and mailed and WhatsApp Makro to please return as I didn’t receive this order , WHAT A SNAIL SERVICE . I’ve never received any communication from Makro other than me contacting them on mail/WhatsApp and calls which is time and money consuming,

I’VE BEEN SAYING I WILL STOP USING MAKRO BECAUSE OF THIS TERRIBLE SERVICE BUT YOOH I KEEP GOING BACK N, NOW I FOUND A GOOD REASON TO START SHOPPING AT SHOPRITE /BOXER & KIKAT BECAUSE THEY LISTEN AND KNOW HOW TO TREAT THEIR CUSTOMERS ,

This is the 3rd time this is happening to me , if there’s are no splits , there’s delays , there’s address issues .

Even the Courier lady is far better than online consultants ,

I want Makro to please refund me and to please Stop my card as I will no longer be buying from them ,

I know you are dealing with high call volume but for a customer to open a ticket at 08:00 and an agent to respond at 15:00 then say your ticket will be closed in 601 minutes if there is no response >>come on guys I waited 7 hours you only wait 60 minutes >that’s pathetic

NO COMMUNICATION/NOTHING FROM TEAM Makro

Order >OD***

BELLA >***

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