1 reviews | Active since Aug 2014
Very unprofessional, *********, pathetic and unacceptable service
Order a stove top kettle delivery plus price of product amounted to R301 and when I checked the product out there was stock available so I paid via eft on 15.05.2020 delivery was confirmed for 7-10 working days from that date. I contacted customer care via email as I could see there was no progress with my order on the 6th working day, 2 days later I get an email saying the supplier has no stock and says that my order must be canceled and I must be refunded. No mention of my banking details to refund me or a response to my second email sent to that person that emailed me. I just want a refund, I have reached a point where after reading all the reviews about makro I will never support them ever again. Very pathetic, unprofessional, ********* and unacceptable customer service.
Trust you are well.
Thank you for reaching out to us on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us. Kindly note that we have sent your complaint through to senior management for further and urgent assistance on this matter. We will continue to follow-up so that we are able to have the matter addressed and resolved as urgently as possible.
Once again, we do apologize for the inconvenience caused throughout your online journey with us.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team
Trust you are well.
Thank you for reaching out to us on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us. Kindly note that we have sent your complaint through to senior management for further and urgent assistance on this matter. We will continue to follow-up so that we are able to have the matter addressed and resolved as urgently as possible.
Once again, we do apologize for the inconvenience caused throughout your online journey with us.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team