NM
Neville M
1 reviews | Active since Dec 2009
03 Apr 2023, 09:21
Very Unprofessional and Unreliable online ordering system
I am so fed up with Makro online ordering/delivery system. Mistakes keep happening and their staff are non-responsive.
I have had the wrong item delivered to me last week and when I complained, I was asked for evidence of the incorrect item, which I provided, but still have NOT heard back from anyone, nor do I have my item that I paid for nearly a week after my order..
Helpful (0)
Replies (6)0
Replies (6)NM
Neville M's updateReviewer Update
03 Apr 2023, 12:24Below is the response I received;
"
Kenny Moloi (Makro)Apr 3, 2023, 12:00 GMT+2Good day Anand,
Please follow the below instructions so we may assist.
Please log in to your online profile and on the top right corner please select the option that says my profile and go-to orders.
Once done go to the "Returns & Repair" option-click the order number you are logging the return request for and follow the prompts from there to log the return request.
NB-Kindly note that all returns logged after 14 days will not be refunded.
Kind Regards,
Marketplace Operations Support Team
| NamfinApr 3, 2023, 11:50 GMT+2That is very inconvenient and unacceptable.
I logged a ticket to you guys via. this email medium to resolve the issue.
I want my item that I paid for ..... URGENTLY.
Please fix urgently.
Regards
AN Moonsamy
***
| Sender notified by
Mailtrack | 04/03/23, 11:45:26 AM |
| Kenny Moloi (Makro)Apr 3, 2023, 11:35 GMT+2Good day Anand,
You need to log a return so that the wrong item can be collected, after the collection that's when the correct item will be delivered.
Kindly follow the instructions below to log a return so we may assist.
Apologies for the inconvenience caused.
Kind Regards,
Marketplace Operations Support Team
"
This is NOT acceptable.
I want the item that I paid for ... the mistake is on the Makro side, and NOT mine ... and now I must wait till the incorrect item is picked up and Then the correct item delivered .... that is ridiculous ...
Please escalate to upper management as this is not acceptable.
"
Kenny Moloi (Makro)Apr 3, 2023, 12:00 GMT+2Good day Anand,
Please follow the below instructions so we may assist.
Please log in to your online profile and on the top right corner please select the option that says my profile and go-to orders.
Once done go to the "Returns & Repair" option-click the order number you are logging the return request for and follow the prompts from there to log the return request.
NB-Kindly note that all returns logged after 14 days will not be refunded.
Kind Regards,
Marketplace Operations Support Team
| NamfinApr 3, 2023, 11:50 GMT+2That is very inconvenient and unacceptable.
I logged a ticket to you guys via. this email medium to resolve the issue.
I want my item that I paid for ..... URGENTLY.
Please fix urgently.
Regards
AN Moonsamy
***
| Sender notified by
Mailtrack | 04/03/23, 11:45:26 AM |
| Kenny Moloi (Makro)Apr 3, 2023, 11:35 GMT+2Good day Anand,
You need to log a return so that the wrong item can be collected, after the collection that's when the correct item will be delivered.
Kindly follow the instructions below to log a return so we may assist.
Apologies for the inconvenience caused.
Kind Regards,
Marketplace Operations Support Team
"
This is NOT acceptable.
I want the item that I paid for ... the mistake is on the Makro side, and NOT mine ... and now I must wait till the incorrect item is picked up and Then the correct item delivered .... that is ridiculous ...
Please escalate to upper management as this is not acceptable.
NM
Neville M's update03 Apr 2023, 12:24
Reviewer Update
Below is the response I received;
"
Kenny Moloi (Makro)Apr 3, 2023, 12:00 GMT+2Good day Anand,
Please follow the below instructions so we may assist.
Please log in to your online profile and on the top right corner please select the option that says my profile and go-to orders.
Once done go to the "Returns & Repair" option-click the order number you are logging the return request for and follow the prompts from there to log the return request.
NB-Kindly note that all returns logged after 14 days will not be refunded.
Kind Regards,
Marketplace Operations Support Team
| NamfinApr 3, 2023, 11:50 GMT+2That is very inconvenient and unacceptable.
I logged a ticket to you guys via. this email medium to resolve the issue.
I want my item that I paid for ..... URGENTLY.
Please fix urgently.
Regards
AN Moonsamy
***
| Sender notified by
Mailtrack | 04/03/23, 11:45:26 AM |
| Kenny Moloi (Makro)Apr 3, 2023, 11:35 GMT+2Good day Anand,
You need to log a return so that the wrong item can be collected, after the collection that's when the correct item will be delivered.
Kindly follow the instructions below to log a return so we may assist.
Apologies for the inconvenience caused.
Kind Regards,
Marketplace Operations Support Team
"
This is NOT acceptable.
I want the item that I paid for ... the mistake is on the Makro side, and NOT mine ... and now I must wait till the incorrect item is picked up and Then the correct item delivered .... that is ridiculous ...
Please escalate to upper management as this is not acceptable.
"
Kenny Moloi (Makro)Apr 3, 2023, 12:00 GMT+2Good day Anand,
Please follow the below instructions so we may assist.
Please log in to your online profile and on the top right corner please select the option that says my profile and go-to orders.
Once done go to the "Returns & Repair" option-click the order number you are logging the return request for and follow the prompts from there to log the return request.
NB-Kindly note that all returns logged after 14 days will not be refunded.
Kind Regards,
Marketplace Operations Support Team
| NamfinApr 3, 2023, 11:50 GMT+2That is very inconvenient and unacceptable.
I logged a ticket to you guys via. this email medium to resolve the issue.
I want my item that I paid for ..... URGENTLY.
Please fix urgently.
Regards
AN Moonsamy
***
| Sender notified by
Mailtrack | 04/03/23, 11:45:26 AM |
| Kenny Moloi (Makro)Apr 3, 2023, 11:35 GMT+2Good day Anand,
You need to log a return so that the wrong item can be collected, after the collection that's when the correct item will be delivered.
Kindly follow the instructions below to log a return so we may assist.
Apologies for the inconvenience caused.
Kind Regards,
Marketplace Operations Support Team
"
This is NOT acceptable.
I want the item that I paid for ... the mistake is on the Makro side, and NOT mine ... and now I must wait till the incorrect item is picked up and Then the correct item delivered .... that is ridiculous ...
Please escalate to upper management as this is not acceptable.
NM
Neville M's updateReviewer Update
03 Apr 2023, 14:39This is ridiculous ....
1) I ordered and paid for an item ......
2) The wrong item got delivered .....
3) Now, I must wait for the incorrect item to be collected and then only will the correct item be delivered to to me ...
Shocked at this messed up logic ... such a big company can treat a client so poorly .... Pathetic
1) I ordered and paid for an item ......
2) The wrong item got delivered .....
3) Now, I must wait for the incorrect item to be collected and then only will the correct item be delivered to to me ...
Shocked at this messed up logic ... such a big company can treat a client so poorly .... Pathetic
NM
Neville M's update03 Apr 2023, 14:39
Reviewer Update
This is ridiculous ....
1) I ordered and paid for an item ......
2) The wrong item got delivered .....
3) Now, I must wait for the incorrect item to be collected and then only will the correct item be delivered to to me ...
Shocked at this messed up logic ... such a big company can treat a client so poorly .... Pathetic
1) I ordered and paid for an item ......
2) The wrong item got delivered .....
3) Now, I must wait for the incorrect item to be collected and then only will the correct item be delivered to to me ...
Shocked at this messed up logic ... such a big company can treat a client so poorly .... Pathetic
NM
Neville M's updateReviewer Update
04 Apr 2023, 17:10Another day has gone and still have not received the item that I paid for ....
Can't believe that Makro has gone so low with Customer Service
Can't believe that Makro has gone so low with Customer Service
NM
Neville M's update04 Apr 2023, 17:10
Reviewer Update
Another day has gone and still have not received the item that I paid for ....
Can't believe that Makro has gone so low with Customer Service
Can't believe that Makro has gone so low with Customer Service
NM
Neville M's updateReviewer Update
05 Apr 2023, 10:26Makro seems to be ignoring me .... yet another day without the item that I paid for .... this can't be right
NM
Neville M's update05 Apr 2023, 10:26
Reviewer Update
Makro seems to be ignoring me .... yet another day without the item that I paid for .... this can't be right
NM
Neville M's updateReviewer Update
06 Apr 2023, 09:38Can't believe how Bad Makro service has gone .... another day gone by and I still don't have my item ..... no response from their customer service makrocare either ....
NM
Neville M's update06 Apr 2023, 09:38
Reviewer Update
Can't believe how Bad Makro service has gone .... another day gone by and I still don't have my item ..... no response from their customer service makrocare either ....
NM
Neville M's updateReviewer Update
11 Apr 2023, 17:08This really terrible ... still NO response from Makro ..... still Have not received my item that I PAID for ... MAK*** ....
NM
Neville M's update11 Apr 2023, 17:08
Reviewer Update
This really terrible ... still NO response from Makro ..... still Have not received my item that I PAID for ... MAK*** ....