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hendrik S
1 reviews | Active since Mar 2014
01 Feb 2019, 14:20
Very unhappy with service
Makro online are the biggest *****s in the world. They will take your money but cancel the order because they want to because of "supplier issues" though the system should have a stock on hand module so that they know if stock is sold out. They should inform you that your order is cancelled however they have 0 communication and then they will take your money immediately but it takes 14 days to get your money back. Now I lost business because of this. MAK **********
I was told 2-5 working day delivery today is the last day
They also refused to give me a like wise product at the same price that would have been fair
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Replies (1)Makro's replyOfficial
03 Feb 2019, 09:19Good day Hendrik
Thank you for bringing this to our attention. I’m sorry you’ve encountered this type of service. This is certainly not what we want happening to any of our customers who have placed orders online and to find that it hasn’t gone the way it’s expected. These occurrences will be addressed with the relevant parties at store to ensure that this matter is rectified.
Thank you for your patience in this matter
Regards
Otsiele Boikanyo
Thank you for bringing this to our attention. I’m sorry you’ve encountered this type of service. This is certainly not what we want happening to any of our customers who have placed orders online and to find that it hasn’t gone the way it’s expected. These occurrences will be addressed with the relevant parties at store to ensure that this matter is rectified.
Thank you for your patience in this matter
Regards
Otsiele Boikanyo
Makro's reply03 Feb 2019, 09:19
Official
Good day Hendrik
Thank you for bringing this to our attention. I’m sorry you’ve encountered this type of service. This is certainly not what we want happening to any of our customers who have placed orders online and to find that it hasn’t gone the way it’s expected. These occurrences will be addressed with the relevant parties at store to ensure that this matter is rectified.
Thank you for your patience in this matter
Regards
Otsiele Boikanyo
Thank you for bringing this to our attention. I’m sorry you’ve encountered this type of service. This is certainly not what we want happening to any of our customers who have placed orders online and to find that it hasn’t gone the way it’s expected. These occurrences will be addressed with the relevant parties at store to ensure that this matter is rectified.
Thank you for your patience in this matter
Regards
Otsiele Boikanyo
