Very Unhappy Customer

Below is a complaint I sent to Makro on the 19 December 2023, and a month later no one has contacted me.

During the year 2020 I bought a Mainstay / Terra Firma multi-hinge aluminium ladder at Makro Bloemfontein for R999.00, I returned the product because I received an SMS informing me that the product has been recalled.

I'm unhappy with this because it's a major inconvience for me as I use the ladder on a daily basis - in order to put food on the table.

Similar ladders at your stores are now almost twice the amount I bought mine for and I don't have that kind of money to replace it.

At this very moment, I'm unable to provide for my family because a crucial tool was recalled and I can't afford to replace it.

It's upsetting that I'm expected to replace my ladder at almost twice the amount that I had intially paid.

Am I supposed to suffer because the ladder that I bought from you was recalled, why am I being punished for something that's not of my doing?

Kindly request that my complaint be attended to as soon as possible as I'm unable to provide for my family at such a crucial period (Festive season). What should I say to my wife and kids?