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zarhoda R

1 reviews | Active since Nov 2015

08 Mar 2018, 15:01

Very unhappy about the service we received from makro Port Elizabeth. NO!!!!!! after sales service. NO!!!!!! help ONLY!!!!! empty promises.

Very unhappy about the service we received from makro Port Elizabeth. NO!!!!!! after sales service. NO!!!!!! help ONLY!!!!! empty promises. Bought a Hisense 50" Full HD LED TV. 1. After few months our TV when blank. We took it to makro and they fix it. 2. Then again the same thing happened a few months after. And again they fixed it. 3. Then yet AGAIN!!!!!!! it went blank and this time no sound.

Keep in mind that we do not live in PE. We live in the Tsitsikamma 150km from PE. This makes it now 300km to drop it off 300km again to pick it up = ****m everytime it breaks and just so i can help you with you're calculations makes is 1800km in total. Please let me know if i can help you with the calculations on the diesel we spend.

The Rep from Hisense inside Makro informed us that this time she will motivate the replacement of out TV. She never came back to us on this matter and yet again Makro phoned us to informed us our TV has been repaired for the 3 time,

We think Makro must replace the TV and that we will not drive 300 km to pick up a TV that will break again in a months time.

Please make this a urgent matter as I will not leave this matter unsolved.

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Replies (1)
Makro
Makro's reply09 Mar 2018, 12:28
Official

Thank you for your complaint . For further assistance .Please provide us with the following details.

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Regards

Mbali Makhanya