KS
Karen S
1 reviews | Active since Mar 2009
07 Oct 2015, 13:58
Very Unfair Treatment
We bought a Hurricane Air Fryer on the 19th September 2015 and after several attempts to use it have found it is faulty. Phoned Macro today and they said I must return it and they will send it away for repair. I think this is very unfair. Macro sold us a faulty appliance and therefore should refund us or give us a credit.
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Makro's replyOfficial
07 Oct 2015, 14:28Hello karensch,
Thank you for taking time to raise your dissatisfaction.
In relation to the policy that refers to repair or replacement of goods - in Summary it is as follows:
We will refund or replace an item that fails in the first 14 days of purchase.
If it fails after the first 14 days - but still in the warranty period - the Supplier will assess the item and action a repair or replace the item.
The supplier has up to 6 weeks to repair the item - however the vast majority are completed quicker than this.
Please accept our sincere apologies for any disappointment or inconvenience this matter has caused.
Regards
Mmule Moropa
Thank you for taking time to raise your dissatisfaction.
In relation to the policy that refers to repair or replacement of goods - in Summary it is as follows:
We will refund or replace an item that fails in the first 14 days of purchase.
If it fails after the first 14 days - but still in the warranty period - the Supplier will assess the item and action a repair or replace the item.
The supplier has up to 6 weeks to repair the item - however the vast majority are completed quicker than this.
Please accept our sincere apologies for any disappointment or inconvenience this matter has caused.
Regards
Mmule Moropa
Makro's reply07 Oct 2015, 14:28
Official
Hello karensch,
Thank you for taking time to raise your dissatisfaction.
In relation to the policy that refers to repair or replacement of goods - in Summary it is as follows:
We will refund or replace an item that fails in the first 14 days of purchase.
If it fails after the first 14 days - but still in the warranty period - the Supplier will assess the item and action a repair or replace the item.
The supplier has up to 6 weeks to repair the item - however the vast majority are completed quicker than this.
Please accept our sincere apologies for any disappointment or inconvenience this matter has caused.
Regards
Mmule Moropa
Thank you for taking time to raise your dissatisfaction.
In relation to the policy that refers to repair or replacement of goods - in Summary it is as follows:
We will refund or replace an item that fails in the first 14 days of purchase.
If it fails after the first 14 days - but still in the warranty period - the Supplier will assess the item and action a repair or replace the item.
The supplier has up to 6 weeks to repair the item - however the vast majority are completed quicker than this.
Please accept our sincere apologies for any disappointment or inconvenience this matter has caused.
Regards
Mmule Moropa