LP
Lelani P
1 reviews | Active since Sept 2015
25 Feb 2019, 09:42
Very Sad!
Hi
I am truly disappointed. After keeping track of the TERRACE LEISURE BOX 220x140x95cm Manor 7 Piece Textilene Patio Set for a while and finally seeing it on special intil 27 Feb 2019 (it is 25 Feb 2019 as I type) ... Just to find out that there is no stock - Nation wide!?
How is it possible that you advertise a product on promotion, but then there is not even stock of it.
This item was not on promotion yesterday, as I checked online.
Sad. Sad. Sad.
Helpful (0)
Replies (3)0
Replies (3)
Makro's replyOfficial
25 Feb 2019, 10:02Good day Lelani
Thank you for reaching out to us.
I'm sorry to hear about the service you've received when trying to purchase online.
This isn't the type of customer service we want you or any of our customers to experience.
I've escalated this to the online team for it to be looked into and for preventative measures to be put in place.
Thanks again for taking the time to contact us and I apologize for the inconvenience caused.
Kind Regards,
Otsiele Boikanyo
Thank you for reaching out to us.
I'm sorry to hear about the service you've received when trying to purchase online.
This isn't the type of customer service we want you or any of our customers to experience.
I've escalated this to the online team for it to be looked into and for preventative measures to be put in place.
Thanks again for taking the time to contact us and I apologize for the inconvenience caused.
Kind Regards,
Otsiele Boikanyo
Best regards,
Makro's reply25 Feb 2019, 10:02
Official
Good day Lelani
Thank you for reaching out to us.
I'm sorry to hear about the service you've received when trying to purchase online.
This isn't the type of customer service we want you or any of our customers to experience.
I've escalated this to the online team for it to be looked into and for preventative measures to be put in place.
Thanks again for taking the time to contact us and I apologize for the inconvenience caused.
Kind Regards,
Otsiele Boikanyo
Thank you for reaching out to us.
I'm sorry to hear about the service you've received when trying to purchase online.
This isn't the type of customer service we want you or any of our customers to experience.
I've escalated this to the online team for it to be looked into and for preventative measures to be put in place.
Thanks again for taking the time to contact us and I apologize for the inconvenience caused.
Kind Regards,
Otsiele Boikanyo
Best regards,
LP
Lelani P's updateReviewer Update
25 Feb 2019, 10:04Hi Otsiele,
Thank you for your speedy response. However I would still like to know about the table and the stock. Is there ever going to be stock at this same special offered price?
LP
Lelani P's update25 Feb 2019, 10:04
Reviewer Update
Hi Otsiele,
Thank you for your speedy response. However I would still like to know about the table and the stock. Is there ever going to be stock at this same special offered price?
Makro's replyOfficial
26 Feb 2019, 11:12Hi Lelani
Please be advised that we have escalated this to our buyer at Head office and we still awaiting feedback as to when stock would be available for reception.
Regarding the price, it will not be the same as this was on promotion.
Apologies for inconvenience caused.
Kind Regards
Otsiele Boikanyo
Please be advised that we have escalated this to our buyer at Head office and we still awaiting feedback as to when stock would be available for reception.
Regarding the price, it will not be the same as this was on promotion.
Apologies for inconvenience caused.
Kind Regards
Otsiele Boikanyo
Best regards,
Makro's reply26 Feb 2019, 11:12
Official
Hi Lelani
Please be advised that we have escalated this to our buyer at Head office and we still awaiting feedback as to when stock would be available for reception.
Regarding the price, it will not be the same as this was on promotion.
Apologies for inconvenience caused.
Kind Regards
Otsiele Boikanyo
Please be advised that we have escalated this to our buyer at Head office and we still awaiting feedback as to when stock would be available for reception.
Regarding the price, it will not be the same as this was on promotion.
Apologies for inconvenience caused.
Kind Regards
Otsiele Boikanyo
Best regards,