Very poor service from makro

Warning ⚠️ be aware of makro return policy. I bought a spray bottle with built in pump, it arrived defective. I logged a return online and after a few days of waiting to hear from makro I checked the online status and there was no record of my logged return even though I had a email confirming the return, so I called the customer care and they put me on hold for 10 minutes while they checked. I was informed that there was no replacement stock they couldn't replace the item. Then of course I had been on the call so long my airtime ran out. U would think they would have the decency to call back but no. So I then drove to makro Springfield in Durban were they informed me that I should take the product for evaluation at the warehouse in umhlanga area which is a 20 km drive. I refused so they said they can do it but I would have to wait about two weeks for the technician to repare it. It is ridiculous that I bought the last one in stock and it happened to be the defective one and now I must wait for it to be repaired very poor service by all makro staff and the policy is very unfair. My advice buy from a more ethical company