Very poor service from Makro.

I order a set of headlights online through the app. I paid in full for the items and also the delivery for this. A few weeks after I placed the order, I called to do a follow up and the got told that the order should be cancelled as there is no stock available. I understood and ask them to do it from there side as it's not my fault. The order was then cancelled on the 7th of August 2024, I was then told I should wait 10 working days to receive my refund, I called on the 10th day of when I should've received my refund and I then got told that I should confirm my banking details, I did so, then i got told the I should send my ID document and did that, i called again, and again was told that my banking details was not confirmed and I should resend proof of the account and then I will get my refund. It is now almost a month and I haven't received my refund. I'm very disappointed in such a high value company, that is giving online shoppers such poor service. I feel this app should be taken off and online services should stop from Makro.