Very poor service at Makro

I am a loyal Makro customer as I do most of my shopping there, from electronics to household appliances, as wells as grocery and kids' stationery.

So I went to the nearby Makro (Silverlakes to be precise) sometime in March, I needed three items and two of the items I needed were out of stock at that branch. I spoke with the sales person for that department, he was very dismissive with his response, he just said chevk another branch or buy On-line. I was like "okay, can you please check for me which branch has the items so I can go there and not have to go from branch to branch?" He was not interested, he just walked on as I talked. I have never received that kind of treatment so that was a big turnoff for me.

Anyway, I decided to check online for the items and eventually ordered online on the 27th of March. Order was paid for and I received a confirmation email almost immediately. The email said the order might be split and that everything should have been received by the 2nd of April. I received two of the items on two different days, and the 3rd item is still outstanding. I need to emphasise that I did not receive any message or email to notify me of any delay or change of delivery date, so I decided to be proactive and sent an email to enquire about the balance of my order on Saturday the 6th of April (long after the 2nd of April scheduled date), still no response as I type this message. I even phoned the customer helpline on Monday 8th of April and the lady that attended to me claimed that the order has been dispatched. It's the 11th today and still no news or communication from them. It's really frustrating that I have paid for this thing and now my son keeps asking for his stuff and I'm having to come uo with excuses. It's even worse that no one is keeping me posted about what is happening. It would have worked out faster and cheaper if I had just driven to a branch that had rhe item in stock. The service I received really sucks, right from the start of this purchase. I am not a happy customer anymore and need to reconsider my patronage at Makro.