Very poor service

I ordered a TV stand from Makro. The day before it could be delivered, I phoned Mark and cancelled the order. The order was never received from me but on the Makro App, shows it was delivered. I phoned in 4 times including the first phone call to cancel which was not actioned on the first call, it was the second phone that the cancellation was actioned according the the customer service person and still confirmed 2 calls after that. I emailed Makro twice and noted their poor service. and requested for confirmation of cancellation of the order and refund that is due. To date, no notification has been received for this. This isn't the first time that I've experienced such poor service from Makro but this is a first complaint.