VERY POOR ONLINE SERVICE

I ORDER EVERY WEEK FROM MAKRO ONLINE, I LIVE 100KM FROM MAKRO POLOKWANE AND EVERYTIME I ORDER I HAVE TO CALL THE CALL CENTRE AFTER A WEEK LOOKING FOR MY ORDER MAKRO CALL CENTRE CONSULTANTS ARE SO RUDE AND UNPROFESSIONAL THEY PROMISE TO COME BACK TO YOU AND NEVER DO, IF MAKRO CANT GIVE GOOD ONLINE SERVICE THEY SHOULD NOT OFFER THE SERVICE,