1 reviews | Active since Mar 2015
VERY POOR DELIVERY SERVICE
I placed an order on the 28th and all the website keeps saying is order confirmed. Delivery time clearly states 7-10 days. Customer service first gave me a story yesterday that system shows collected by courier and I should call courier. after doing that for two days I called Makro only to be told, your order is still at store, but sorry they cant tell me the collection or delivery date. what a load of nonsense, I only placed this order as I calculated delivery to be done before my holiday. now I am almost going on holiday, meaning no one will be available to accept the goods. This is really poor service, Makro should then not force customers to get good prices on "delivery terms" if they cant deliver. they should allow collection option on ALL Deals. if I could collect all my problems would be solved, as clearly waiting for courier is going to cause my goods to arrive at a non-active address.
Thank you for bringing this matter to our attention.
Kindly accept our humblest apologies for the customer service you have received and the inconvenience this has caused you. We will contact the relevant Online Departmental Management to assist and as soon as feedback is received we will contact you.
Please be advised that feedback will be relayed within 24 - 48 hours.
Kind Regards,
Makro Hello Peter Team
Thank you for bringing this matter to our attention.
Kindly accept our humblest apologies for the customer service you have received and the inconvenience this has caused you. We will contact the relevant Online Departmental Management to assist and as soon as feedback is received we will contact you.
Please be advised that feedback will be relayed within 24 - 48 hours.
Kind Regards,
Makro Hello Peter Team
if you going to respond closer to 48 hours it will not solve my problem. this delivery is needed by tomorrow as from Friday there is no one left at the delivery address to accept the delivery. if I dont have response within today with 100% confirmation that the delivery will be tomorrow I will proceed to cancel the order, as I am not going to continue waiting for this poor delivery of my ordered goods. Makro was very quick to take the money, but not quick to solve the problem
if you going to respond closer to 48 hours it will not solve my problem. this delivery is needed by tomorrow as from Friday there is no one left at the delivery address to accept the delivery. if I dont have response within today with 100% confirmation that the delivery will be tomorrow I will proceed to cancel the order, as I am not going to continue waiting for this poor delivery of my ordered goods. Makro was very quick to take the money, but not quick to solve the problem