Very Poor Customer Service – Missing Refund Still Not Resolved

I purchased two items online from Makro on 19 April 2025 for R476.00. The order was cancelled due to stock issues, and I only received a partial refund of R238.00 on 23 April 2025. Despite calling multiple times (about 5 times), my case is always escalated to the finance team who then close it without ever contacting me or explaining why the rest of my refund has not been paid.

Even after I sent through my bank statement showing only one refund, Makro has still not assisted me. The lack of communication, accountability, and customer care is extremely disappointing. I expected better from a company of this size.

This is not the first time!!