Very poor customer service from Makro online

Very poor customer service from Makro online . It takes more than 3 weeks for a return to be done. with a lot of empty promises that my goods will be collect for the return to be processed . Log my return on the 21st of Feb and to date noting has been done for my goods to be collected. Connect the customer support and I was told that it would be done the following week and nothing has happened. This is very poor reflection on the management at Massmart as fit for doing noting. .****ING USELESS ****S