Very Poor Customer Service!!!!

So, I while a go, I had no other option but to write a review on here to let everyone know that the quality of service from Makro is not up to scratch and it has happened again unfortunately.

I bought a Candy 7Kg front loader from Makro on 20 May 2022, and it has given me problems about 7 months after I have made the purchase.

Candy Technicians has already come out to replace parts on 2 separate occasions, for different things on the machine that has broken, and on the 26st of September 2023 something else broke again. I logged a calleb with Makro where I spoke to Nwabiso (***) and she said that she will escalate the matter with urgency. (LOL I guess not) 23 days later and still NO ONE came out to either repair or replace my washing machine. Today 19 October 2023 I had to phone again to enquire, spoke to Palesa (***) why they (Marko) do not care about their customers and what's happening?

I was told by the Candy Technician that should I call again for the machine to be checked out, that they will have no other choice but to "REPLACE" the Machine with something new. Well I guess that won't be happening.

@MAKRO @CANDY - Please do me a favor and stop selling customers **** products that will give them this much headache. I have had enough!!