Very Poor customer service

So I bought my package on Monday the 2nd December and the package was already ready by Tuesday Afternoon which I was impressed about.I decided today the 05th December to go collect it, was very excited about it. But I WILL NEVER EVER USE THE ONLINE STORE AGAIN. Firts of all, the online collections is outside, right at the end of the building where its very hard to find, we went inside, was directed outside in the rain, we kept going and being rained on asking people until we found it the signage is very poor. We eventually found it and the door was closed, the guy was standing outside in the rain( doesn't Makro care about its employees?) I asked him if its the right place, he asked to see the order number, pressed some number and he told us to proceed inside. We went in and it was a mess and no one was giving us attention until I saw a lady sitting at her desk not giving us attention and I greeted nicesly with a smile and she said "Hi" I asked if she could help me , I saw her name is Wonderous Hlabangwane, I was there to collect something I explained, she asked (very seroiusly) for my order number, I gave it to her , she wrote it down , did somehting on her computer and stood up, didnt say anything to me. She came back busy pressing her phone, I had my ID card held out, she just took it from my hand without saying anything, when she was done whe handed it back to me, still saying nothing. scanned whatever she was scaning and gave me the thing to sign, I had to ask, must I use my finger to sign she said yes and I signed and handed it back to her. She handed the package to me, like she was looking at ****. I took it , asked if we were done she said yes without even looking at me. I then left, when We got to the door, some guy told me nicely, 'Sis wam, I need you to sign the register before you can leave, I asked annoyed to the core, "who is suposed to tell me that. he said Hlabangwane. I even asked what they did to her that she must be so angry. What I hate the most about this is that Hlabangwane took away my joy of buying something i needed for so long. Please either take her to a customer service training or something because she is doing very poorly. Sucks the happiness out of a person.