JS
Judas S
1 reviews | Active since Apr 2022
29 Apr 2022, 18:17
VERY POOR CUSTOMER SERVICE
I have never experienced such incompetence and unprofessionalism. I bought a gas hob and a gas cylinder level indicator, on the 16th. I only received the indicator only. When i called to follow up i was advised that the order will arrive latest on 26/04/2022, the order is with the courier. When i called yesterday 28/04/2022, they escalated the matter. I then received an email that they are out of stock. At that time i already cut my countertop to its size. I have never seen such lack of professionalism. Poor customer service
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Judas S's updateReviewer Update
02 May 2022, 17:24When was this picked up?
How was it not picked up when i made the purchase?
Why did it take so long for this to be picked up?
How is it normal that I have to make calls before this can be picked up?
Where is the system failing us as consumers?
Question I and my circle are asking ourselves is, how does a big entity like makro have such bad systems? Surely a ****a shop would have better systems.
Is makro online store failing, must we use other stores to avoid such drama
How was it not picked up when i made the purchase?
Why did it take so long for this to be picked up?
How is it normal that I have to make calls before this can be picked up?
Where is the system failing us as consumers?
Question I and my circle are asking ourselves is, how does a big entity like makro have such bad systems? Surely a ****a shop would have better systems.
Is makro online store failing, must we use other stores to avoid such drama
JS
Judas S's update02 May 2022, 17:24
Reviewer Update
When was this picked up?
How was it not picked up when i made the purchase?
Why did it take so long for this to be picked up?
How is it normal that I have to make calls before this can be picked up?
Where is the system failing us as consumers?
Question I and my circle are asking ourselves is, how does a big entity like makro have such bad systems? Surely a ****a shop would have better systems.
Is makro online store failing, must we use other stores to avoid such drama
How was it not picked up when i made the purchase?
Why did it take so long for this to be picked up?
How is it normal that I have to make calls before this can be picked up?
Where is the system failing us as consumers?
Question I and my circle are asking ourselves is, how does a big entity like makro have such bad systems? Surely a ****a shop would have better systems.
Is makro online store failing, must we use other stores to avoid such drama