VERY POOR CUSTOMER SERVICE!

I app**** online for an rcs credit card via Makro Online. I received an email stating that the application was approved and that I have to go to the nearest Makro store to activate the card. I went to Makro Wonderboom store, when I arrived I presented the email , my passport and a certified copy of my ID as my car was ****** a couple of days before and the ID was inside. Upon presenting my documents to the makro credit cosultants (Sylvia and Florah) they told me that I need to go to a police station to make an affidavit stating that my ID was ******. I then paid R90 for a Taxify to take me to the police station and back. When I arrived presenting the affidavit and certified copy of my ID I was told by Sylvia and Florah that they need the original ID. This is totally unacceptable as they have mislead me with incorrect information and thus resulted in me wasting my time and money!! I feel that your consultants are very inexperienced and ill trained for their position and they don't work under the needed supervision. I demand outcome from this incident as this is unacceptable and can't be swept under the rug!! VERY POOR SERVICE!!!!!