Very poor communication/Service

Dear Katlego, It has now been 7 Days since I last heard from you, Clearly MAKRO DOES NOT TAKE CUSTOMER REQUESTS SERIOUSLY……..VERY DISAPPOINTING!!!!!!

From: Katlego Mokoatle (Makro Customer Services) <***> Sent: Saturday, 15 August 2020 11:41 To: Raymond Rive <***> Subject: [Makro] Re: Swan Ice machine repair required.

Dear Katlego, It has now been 7 Days since I last heard from you, Clearly MAKRO DOES NOT TAKE CUSTOMER REQUESTS SERIOUSLY…….. Your request (942005) has been updated. To add additional comments, reply to this email. Katlego Mokoatle (Makro) Aug 15, 2020, 11:41 AM GMT+2 Good day Raymond,

Trust you are well.

Thank you for your email and apologies for the delay.

Please note that we are currently liaising with senior management from our Cape gate branch regarding your complaint.

We will provide feedback soon.

We take all our customer requests seriously and assure you that this matter will be our priority.

Once again we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Kind regards, Makro Hellopeter Team