NB
Nick B
1 reviews | Active since Dec 2018
14 Jan 2026, 08:26
Very poor after sales service from Makro
I ordered a "KETER 6 X 8 MANOR SHED GREY" online from Makro on 09/12/2025. On 23/12/2025 the product was received in a damaged state. I sent an email to *** reporting the state of the product with photos and requesting a return. On 26/12/2025 makro online support responded (***) that I should log the return online. However, as the order was stuck on status "Out for delivery", it was not possible to do so, this I reported back to *** on 27/12/2025. After numerous further emails and calls to the support centre there has been no progress to date on ***.
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Nick B's updateReviewer Update
03 Feb 2026, 07:55I am sorry to say, 2 weeks later and my return has still not been finalized. The courier arrived to collect the return on 2026/01/22. However, the vehicle was not large enough to transport the item. Were they not given the dimensions of the product? They were to return. To date no courier has returned to collect the item. This is becoming extremely frustrating. What action do I need to take to get this resolved?
NB
Nick B's update03 Feb 2026, 07:55
Reviewer Update
I am sorry to say, 2 weeks later and my return has still not been finalized. The courier arrived to collect the return on 2026/01/22. However, the vehicle was not large enough to transport the item. Were they not given the dimensions of the product? They were to return. To date no courier has returned to collect the item. This is becoming extremely frustrating. What action do I need to take to get this resolved?