JN
Joe N

1 reviews | Active since Feb 2011

14 Dec 2015, 16:08

Very Good Person at Cellphone Counter

I am so sad that I can't remember the name of that sweet lady behind the counter in the cellphone department but she's been there a while now. I should've written this compliment a few months ago now as it has been that long since she assisted me. Long story short, she helped me sort out my Samsung S4 which was faulty and on the verge of warranty expiring. It was sent to JHB and when returned she was once again the person to see that all the paperwork is taken care of in a flash. I asked her if I could buy her a chocolate as thanks but apparently it is not allowed- so a very simple but BIG thank you to the great service you render. I am sure if they check on file who assisted me, proper thanks can go to the right person.<br> Regards<br> Joe Naidoo

0
Replies (1)
Makro
Makro's reply17 Dec 2015, 12:05
Official
Hello merlen,


Thank you for taking time to forward this compliment.

Makro prides itself with great customer service. It is really encouraging to hear of a bad experience being turned around.

It is great to hear that Montague Gardens store is doing such a fantastic job of keeping their customers happy.

I have forwarded your compliment to the Marketing Executive Manager ( Louise Karpas) and I am sure he will post your comments for all staff to see.

Please continue to give us feedback on service received in our stores.


Regards
Mmule Moropa