Hellopeter
Share Your Experience
DM
Danielle M

1 reviews | Active since Dec 2018

15 Jun 2023, 08:40

VERY FRUSTRATED and STILL WAITING

I am genuinely shocked with the service I have received since ordering from Makro on the 1st of June.

I ordered online, with Makro's promise of the item being delivered between 2-5 working days. It is the 15th of June today and STILL the order has not been delivered or the status of the order updated.

This is TOTALLY unacceptable as I have not had ANY FEEDBACK since ordering to explain the delay. I have tried numerous times to get hold of your service call centre without success and only managed to reach support on Saturday and yesterday, telling me there's a glitch in the system with no real update or telling what is happening.

PLEASE do not make the mistake of ordering from Makro online if there's no collection option. You're only going to waste your time!

0
Replies (1)
DM
Danielle M's update15 Jun 2023, 11:08
Reviewer Update
Not good enough. I've heard the same rhyme before. I need someone to contact me immediately with a resolution. Not a 'We're on top of it" message because you're not. I've heard the above excuse and 'we escalated it' from Saturday. Please have someone contact me with an actual way forward because I'm at the point of wanting to cancel my order but by the looks of the other reviews; that is ALSO a total nightmare to get done.