very dissatisfied with Makro service

So I receive an SMS on 08 April 2019 stating that there had been transaction on my Makro credit card (and my card is in my possession). This at Shoprite in Richards Bay when I live in Pietermaritzburg. ( I never even knew it can be used there) Anyhow I immediately called them to inform them this was not me and I was informed to send an affidavit and some other docs to the ***** department. This was done the very next day and because of this my account has been blocked yet I must still make payment. I have had no communications from Makro since I called to confirm if they received my documents NOTHING!!. The ***** done on my card is my problem how??? they somehow allowed my card to be used elsewhere not even in my home town??? So here I am. The consumer ***** on my account and I did what was asked but stll I cannot use my card and just keep getting told they working on it, surely it shouldn't take 21 days??? I want answers as Makro are not giving any?