NG
Nicolene G
1 reviews | Active since May 2026
17 May 2026, 12:49
Very dissatisfied!
I am extremely disappointed with the service from Makro Online. I placed an order for pots on the 11th, and the delivery was scheduled for the 13th. It is now the 17th, and I still have not received my order or any proper communication regarding the delay. I contacted customer service two days ago, and I was promised feedback and an update on my order, but nobody followed up as promised. The lack of communication and poor customer service is completely unacceptable. Because my pots never arrived, I have been unable to cook and have had to spend extra money on takeout and food unnecessarily. Delays can happen, but keeping customers informed is the bare minimum. Very frustrating experience, and unfortunately not what I expected from Makro.
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Nicolene G's updateReviewer Update
19 May 2026, 14:17I am extremely disappointed with the service from Makro Online. After my initial review on HelloPeter and Google regarding my delayed order and lack of communication, I was contacted by their customer service team. They apologised and promised to provide feedback and resolve the issue.Instead of following through on those promises, they cancelled my order without informing me at all. No phone call, no email, no explanation — nothing.What makes this even more frustrating is that they only seemed responsive after a public complaint, yet still failed to handle the situation professionally afterward. The lack of communication, accountability, and customer care throughout this entire process has been unacceptable.I expected far better service and transparency from a company of this size.
NG
Nicolene G's update19 May 2026, 14:17
Reviewer Update
I am extremely disappointed with the service from Makro Online. After my initial review on HelloPeter and Google regarding my delayed order and lack of communication, I was contacted by their customer service team. They apologised and promised to provide feedback and resolve the issue.Instead of following through on those promises, they cancelled my order without informing me at all. No phone call, no email, no explanation — nothing.What makes this even more frustrating is that they only seemed responsive after a public complaint, yet still failed to handle the situation professionally afterward. The lack of communication, accountability, and customer care throughout this entire process has been unacceptable.I expected far better service and transparency from a company of this size.
NG
Nicolene G's updateReviewer Update
20 May 2026, 08:45Kindly take responsibility. The problem was not my ability to answer my phone it was the lack of communication from any of the 5 people that I spoke to. No one knew what was going on and it’s very unprofessional.
It does not matter why the order was cancelled, what matters is whether or not you inform customers of what is happening and you did not, not once. The day prior to my order being cancelled I spoke to two people on your team who told me that they were sorting everything out and even received an email stating that my order would be delivered in 2-3 business days. Then the next day without any clarity my order gets cancelled via email. Do better.
It does not matter why the order was cancelled, what matters is whether or not you inform customers of what is happening and you did not, not once. The day prior to my order being cancelled I spoke to two people on your team who told me that they were sorting everything out and even received an email stating that my order would be delivered in 2-3 business days. Then the next day without any clarity my order gets cancelled via email. Do better.
NG
Nicolene G's update20 May 2026, 08:45
Reviewer Update
Kindly take responsibility. The problem was not my ability to answer my phone it was the lack of communication from any of the 5 people that I spoke to. No one knew what was going on and it’s very unprofessional.
It does not matter why the order was cancelled, what matters is whether or not you inform customers of what is happening and you did not, not once. The day prior to my order being cancelled I spoke to two people on your team who told me that they were sorting everything out and even received an email stating that my order would be delivered in 2-3 business days. Then the next day without any clarity my order gets cancelled via email. Do better.
It does not matter why the order was cancelled, what matters is whether or not you inform customers of what is happening and you did not, not once. The day prior to my order being cancelled I spoke to two people on your team who told me that they were sorting everything out and even received an email stating that my order would be delivered in 2-3 business days. Then the next day without any clarity my order gets cancelled via email. Do better.