TM
Tidimalo M
1 reviews | Active since Dec 2019
03 Dec 2019, 15:49
Very dissapointed with the service
I purchased a large appliance online with this store was contacted a days later which was on a Thursday by Phindi asking wether they could deliver my order on Friday I was pretty excited that the were delivering speedily arranged for someone to be at home to await the delivery they waited no call nothing been calling them since then nobody seems to know when it will be delivered which makes it hard to arrange for someone to wait for the delivery as theres usually nobody home during the day..service is very poor the guy from thier delivery department was extremely rude and refused to provide me with his name. I will nolonger be buying from this store highly dissapointed
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Replies (2)
Makro's replyOfficial
03 Dec 2019, 17:19Good day Tidimalo,
Thank you for bringing this matter to our attention.
Kindly accept our humblest apologies for the customer service you have received and the inconvenience this has caused you. We will contact the stores Online departmental management to assist and as soon as feedback is received we will contact you.
Please be advised that feedback will be relayed within 24 - 48 hours.
Kind Regards,
Makro Hello Peter Team
Thank you for bringing this matter to our attention.
Kindly accept our humblest apologies for the customer service you have received and the inconvenience this has caused you. We will contact the stores Online departmental management to assist and as soon as feedback is received we will contact you.
Please be advised that feedback will be relayed within 24 - 48 hours.
Kind Regards,
Makro Hello Peter Team
Makro's reply03 Dec 2019, 17:19
Official
Good day Tidimalo,
Thank you for bringing this matter to our attention.
Kindly accept our humblest apologies for the customer service you have received and the inconvenience this has caused you. We will contact the stores Online departmental management to assist and as soon as feedback is received we will contact you.
Please be advised that feedback will be relayed within 24 - 48 hours.
Kind Regards,
Makro Hello Peter Team
Thank you for bringing this matter to our attention.
Kindly accept our humblest apologies for the customer service you have received and the inconvenience this has caused you. We will contact the stores Online departmental management to assist and as soon as feedback is received we will contact you.
Please be advised that feedback will be relayed within 24 - 48 hours.
Kind Regards,
Makro Hello Peter Team
TM
Tidimalo M's updateReviewer Update
04 Dec 2019, 19:28Hi Makro hello Peter Team
I see you did not ask for any of my details how will you follow up without those? dont you atliest need my Mak order number or my full names and phone number? U guys are really not serious about customer care..
I see you did not ask for any of my details how will you follow up without those? dont you atliest need my Mak order number or my full names and phone number? U guys are really not serious about customer care..
TM
Tidimalo M's update04 Dec 2019, 19:28
Reviewer Update
Hi Makro hello Peter Team
I see you did not ask for any of my details how will you follow up without those? dont you atliest need my Mak order number or my full names and phone number? U guys are really not serious about customer care..
I see you did not ask for any of my details how will you follow up without those? dont you atliest need my Mak order number or my full names and phone number? U guys are really not serious about customer care..