Very dismissive! Not customer centered. Doesn't care about customers!!

Worst ever online purchase ever. Terrible treatment from the marketing department- Order number: OD***. They don't know how to treat customers. I bought a stove, I explained that I want to return it (one of the reasons) -because they don't explain in the description that the cord will need an added plug for the 1 plate stove to actually work. They rejected my claim regardless and ignored me when I asked them about it via email. So they forcefully returned the 1 plate stove via courier ANYWAY because WHO AM I right?????. No care in the world that even their pictures on the site don't have a cord at least!!!! So I can make an informed decision! I thought it would be a normal plug like all appliances. If the information isn't there, why am I being punished.?? The attitude also in the email?? Wow! I'm never buying at Makro again. Poor customer service. Besides I should be able to return an item if I don't want it anymore. Why are they being like this?? I've never seen such a business treat customers like this. So dismissive. Wow. 0 star if I could. No wonder they have SO MANY NEGATIVE/LOW ratings. If only I knew. I wouldn't recommend anyone to buy from Makro because once they take your money, you are no longer their problem!!!