VERY DISGRUNTLED CUSTOMER !!!!!

I am writing to formally express my deep dissatisfaction with the service I have received regarding my recent online purchase of a fridge from Makro, which I placed over a month ago. Despite my numerous attempts to resolve this matter through their call center, I have encountered significant frustration and a lack of support.

Since placing my order, I have repeatedly reached out to the customer service agents, spending countless hours on the phone, only to find that they are unable to provide me with any meaningful assistance. I have requested to speak to a manager multiple times, but my requests have been ignored, and on several occasions, my calls have been abruptly cut off.

The last agent I spoke with assured me that I would receive daily updates regarding my order status. However, I did not received a single call, leaving me feeling abandoned and neglected as a customer. It is particularly disheartening, given that I regularly spend thousands of rands with Makro each month.

After waiting for my fridge for an extended period with no explanation or updates, I was left with no choice but to request a refund. Yet, even this simple request has been met with delays and a lack of communication. My money has been held by Makro for an entire month without any satisfactory resolution or explanation.

The only response I have received has been a generic apology, which does not address my concerns or the inconvenience I have experienced. I understand that issues can arise, but the lack of proactive communication and support is unacceptable.

I