Very disappointing service from makro

Extremely poor service from Makro. I ordered a fridge and arranged delivery, but it was never delivered even though it was confirmed. When I asked to reschedule, they refused and said they would refund me instead, which I did not want. I have called almost every day for over 8 days and even visited the store, but the issue is still not resolved. Now customer care claims the money never reached the store despite my proof. This is also not the first issue I had to call many times before just to get my microwave delivered.